It appears new but I cannot guarantee it hasn't ever been used. I have no way to test it, although I did put brand new batteries in it. The remote has been "sealed" on one end with aluminum tape for identification purposes! Do Not Remove this tape until you have VERIFIED that the remote works with YOUR tub. Programming instructions are included in the pamphlet.
I've already put brand new batteries in the remote so there is no need to open it up upon arrival or prior to testing/programming it. This item is in the category "Home & Garden\Bath\Showers, Bathtubs & Parts\Indoor Whirlpools". The seller is "thelasthoorah" and is located in this country: US. This item can be shipped to United States, Canada, United Kingdom, Czech Republic, Australia.